Returns
If the customer is not satisfied with their product, they can proceed with the return as long as the following requirements are met:
- The maximum deadline to request a return is 7 calendar days from the receipt of the order (shipping costs are borne by the customer).
- The item must be properly packaged in its original box.
Barcode Site will not refund the amount until the receipt and condition of the product, packaging, and accessories have been verified. The refund will be made according to the payment method used. If the manufacturer does not consider the requirements met, Barcode Site reserves the right to make only a partial refund.
Warranty
Once Barcode Site receives the defective product it will send it to the manufacturer to manage the warranty. If it cannot be repaired, a replacement will be sent. The exchange will always be for the same article or reference. You will only be billed for the first shipment.
Steps to proceed with a return:
- Fill out the form below.
- We will send you a return authorization code and instructions via email.
- Choose your transportation company (costs are borne by you) and clearly display the return authorization code on the package.
- Once received and reviewed, we will process the refund according to the original invoice.
